Canadian Water Debate - 739 Words

Water Debate Selling our water will be beneficial to Canadians because it will create new jobs and help out the economy, we could have Canada trade its water for other natural resources instead of just selling it. With Canada having 20% of the world’s fresh water and 9% of the world’s renewable fresh water means that we will have enough to sell and trade with other countries and to keep for our own. Canadians waste a lot of water mainly by flushing the toilet takes up 30% of the water, bathing 35%, 20% drinking and 10% cooking. Canadians could easily cut down on water by enforcing laws to making water more expensive or even cutting down the time they use the water. Around the world 1.4 Billion people are lacking clean drinking water with Canada’s population being just around 35 million. Each year seven million from all around the world die year from diseases linked to unsanitary water and the problem is getting worse each year. Other countries that are in need of water will come after Canada first because Canadians have a lot of water with low population making it an â€Å"easy target† for them to attack for water. If Canadians sold water to other countries it would prevent future wars from happening and people dying from diseases. Water Application Malley, Martin O. Canadas Water Angela Mulholland. Canadas Water. CBC NEWS ONLINE, n.d. Web. 01 Apr. 2014. http://www.portaec.net/library/ocean/water/canadas_water.html Canadians over use their water carelessly while otherShow MoreRelatedCanada As A Canadian Resource874 Words   |  4 Pagesbelieve that there is a great deal of water that can be shared. However, the reality is that if we keep living our lives by this mentality, we will experience water shortages. In the future, wars will be fought over water, and since Canada is blessed with such a large amount of fresh water, we will have a major impact in these battles. In the Great Water Debate, Canada is in the opposition side of it. The Canadian government believes that our water is a Canadian resource and is not shared with allRead MoreDescribe Realistic Strategies That Canadians Could Take to Reduce Their Negative Impact on Land, Water and the Atmosphere.631 Words   |  3 PagesDescribe realistic strategies that Canadians could take to reduce their negative impact on land, water and the atmosphere. Ever since the dawn of industrialization, humans have caused serious, irreversible damage to the biosphere. And as the world progresses and Canadians looks on, they realized the impact of their environmental damage. Sometimes new ecofriendly technology enters the market and replaces the old environment damaging one. But that is not enough, human society as a whole must completelyRead More Youth Criminal Justice Act (YCJA) Essay872 Words   |  4 Pagesteenagers at one point in their life. There is no question in society to whether or not youths are committing crimes. It has been shown that since 1986 to 1998 violent crime committed by youth jumped approximately 120% (CITE). The most controversial debate in Canadian history would have to be about the Young Offenders Act (YOA). In 1982, Parliament passed the Young Offenders Act (YOA). Effective since 1984, the Young Offenders Act replaced the most recent version of the Juvenile Delinquents Act (JDA). TheRead MoreThe Alberta Tar Sand s: Factors Affecting Extraction and Production of Fossil Fuels1290 Words   |  5 Pagesis generally a mixture of some portion of oil, sand, clay, water, and even asphalt. The mixture creates a black viscous substance in which can be refined an oil can be extracted from. The oil in this form is described as a thick semi-solid substance that almost honey-like in texture. There are a variety of ways in which the extraction of this resource can be conducted. However, all of these extraction techniques are more energy and water intensive than traditional methods of oil extraction and productionRead MoreThe Canadian Government As Effective For Improving The Status Of Native Canadians1622 Words   |  7 PagesTopic: Has the Canadian government been effective in improving the status of native Canadians. Thesis: Although their were contributions in improving the lifestyles for the native Canadians by the Canadian government the prejudice they faced does not nearly way out of how they were treated through deficient access to health care, poor living conditions, and lack of education. 3 Subtopics: Deficient access to health care, poor living conditions, and lack of education. Education As per StaticsRead MoreDisadvantages Of Free Trade For Canada Essay1468 Words   |  6 Pagesnonexistent. 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B) Health hazards 1) Forget environment, toxic chemicals andRead MoreThe Issue of Mass Illegal Immigration to the United States829 Words   |  3 Pageson good border relations for the roughly 7,500 miles of lands that expands across the Canadian and Mexican borders. Illegal immigration, drugs, human trafficking, weapons, and contraband have been ongoing issues of concern for the U.S. Franklin Roosevelt one stated â€Å"Remember, remember always, that all of us, and you, and I especially, are descended from immigrants and revolutionists.† This has left many to debates on the issues of immigration and America’s national security. In this paper I wishRead MoreIndigenous Peoples Of Aboriginal Communities1592 Words   |  7 Pageslife. For Canadian Aboriginal cultures, land means far more than property- it â€Å"encompasses culture, relationships, social systems, ecosystems, spirituality, and law†. (University of British Columbia, 2009). These close ties of Indigenous people with the land must be recognized and understood as the fundamental basis of their cultures, spiritual systems, and economic survival. Claims to their traditional lands and the right to use the resources of these lands are central to Indigenous Canadian communities’Read More Acid rain is pollution Essay606 Words   |  3 Pagesrain have also been detected in other areas of the world, such as above the tropical rain forest of Africa. Acid rain has destroyed plant and animal life in lakes, damaged forests and crops, endangered marine life in coastal waters, eroded structures, and contaminated drinking water. Research has shown that although some of the damage attributed to acid rain is a result of natural causes, sulfur dioxide from oil and coal combustion and nitrogen oxides produced from automobile engines have greatly intensified

Thomas Swifts A Modest Proposal By Jonathan Swift

In the satirical writing A Modest Proposal, the narrator describes a solution to a widespread problem. His suggestions in the writing are meant to shock and disgust the reader. As a result, these aspects add to the overall mocking tone towards governments handling of poverty. Throughout the entire essay, Swift uses large hyperbole and utter ridiculousness to create a mockingly trivialized answer to a difficult problem and bring it to light. Ireland, Swifts home country, was under deep poverty and famine in the time period of this writing. Many citizens were stuck in a financial hole with no escape from the latches of poverty. In addition, many of the impoverished class consisted of mothers with multiple children. As a result, many†¦show more content†¦This vilifies the rich and gives Swift a chance to call out their faults and disgustingly immoral habits. In addition, he provides the solution in such a confident and reasoned manner that it coincides itself with insanity. He even utilized specific mathematical calculations to further illustrate his opinion. Overall, the ludicrously reasoned tone and combined repulsiveness of the text gives off a negative view to the wealthy utilizing heavy and conspicuous notes of mockery. In addition, Swift uses further satire against society with his use of hyperbole. The narrator in the text often gives off a high feeling of ego. As a result, Swifts narrator comes off as obnoxious and egotistical. In the first few paragraphs, the narrator claims that his solution to the problem will grant him high honor. Swift further extends and dramatizes the hyperbole to ridiculous levels. The narrator states that his solution is one of such high esteem that whoever was to propose it deserves a statue of themselves in honor. Swifts hyperbole in these passages not only means to convey a very mocking view of the ego of the higher class but the also even further vilify them by centering the motivation around honor. As a result, the satire leaves the reader speechless at the consideration. The hyperbole, all the while, adding very subtle but powerful doses of satire into the text. After reading the essay, the reader is immediately left with a feeling ofShow MoreRelatedSatire of a Modest Proposal Essay1331 Words   |  6 Pagesused by Jonathan Swift in his pamphlet â€Å"A Modest Proposal.† The main argument for this mordantly ironic essay is to capture the attention of a disconnected and indifferent audience. Swift makes his point by stringing together a dreadfully twisted set of morally untenable positions in order to cast blame and aspersions on his intended audience. Jonathan Swift’s â€Å"A Modest Proposal† employs despicably vivid satire to call for change in a world of abuse and misfortune. The entire proposal stands asRead MoreEssay about A Swift Change Is Imminent1714 Words   |  7 Pagesfirst glance, a misogynist’s paradise is apparent when perceiving Jonathan Swift’s The Lady’s Dressing Room and a cannibalistic one in A Modest Proposal. However, Swift’s intricate feelings do not depict Ireland’s crude social convention, but rather for Swift’s revolutionary vitriolic satire, which permeates humanity’s blindness through political stand points. By using grotesque metaphors, to open the figurative eyes of the public, Swift’s poetry forced society to analyze the ways of living in order toRead MoreCompare/Contrast Thomas Jefferson and Jonathan Swift1434 Words   |  6 Pagestake? All of these are questions looking to be answered, with varying degrees of seriousness, by Thomas Jefferson and Thomas Swift. Thomas Jefferson’s A Declaration of Independence may be thought of as a universal symbol of traditional American values, however in it exists several layers of meaning, each appealing to the reader and their sense of social responsibility. While Swift’s A Modest Proposal attempts a similar entreaty to the public’s sympathy, it diverges drastically in its use of satireRead MoreSwifts A Modeste Proposal1955 Words   |  8 PagesJonathan Swift’s â€Å"A Modest Proposal† name English 301 December 3, 20xx In â€Å"A Modest Proposal† (1729), Jonathan Swift used satire for a double purpose: to attack those that he considered responsible for the financial situation of Ireland, and in the same time, to push those who were in a position of power to take rational measures against poverty in Ireland. In his poem, Swift made use of the image of the Projector; a character whose role is that oRead MoreJonathan Swift s A Modest Proposal, And Thomas More s Utopia1584 Words   |  7 Pages Jonathan Swift’s â€Å"A Modest Proposal,† and Thomas More’s Utopia both treat the poor, old, or sick similarly. Swift writes a mock proposal to eat the children of poor families, while More writes about an â€Å"ideal,† utopian society where the old and sick are told that they might as well just die. Both exaggerate the similarities between humans and animals in order to reveal to the public how they are treating these types of people in real life. The authors’ ideas are pushing how society deals with peopleRead MoreAnalysis on Swifts Attitude Towards Humanity1622 Words   |  7 PagesAnalysis on Swift’s Attitude towards Humanity Introduction In1726, Jonathan Swift, one of the best-known realistic writers in 18th century, published his book Gulliver’s Travels which on the surface is a collection of travel journals of a surgeon called Lemuel Gulliver but actually is a work of satire on politics and human nature. In the four incredible adventures, Gulliver’s perceptions are tied closely with Swift’s shame and disgust against British government and even against the wholeRead MoreAnalysis on Swift’s Attitude Towards Humanity1638 Words   |  7 PagesAnalysis on Swift’s Attitude towards Humanity Introduction In1726, Jonathan Swift, one of the best-known realistic writers in 18th century, published his book Gulliver’s Travels which on the surface is a collection of travel journals of a surgeon called Lemuel Gulliver but actually is a work of satire on politics and human nature. In the four incredible adventures, Gulliver’s perceptions are tied closely with Swift’s shame and disgust against British government and even against the whole of theRead MoreHoratian and Juvenalian Satire1884 Words   |  8 Pagesways (Thomas). One example of Horatian satire in literature is The Importance of Being Earnest by Oscar Wilde (Weisgerber). This play criticized characteristics of England at the time in areas such as class, countryside, marriage, love, women, and education (RachiRa). In The Importance of Being Earnest, Wilde mocks education in the upper Victorian society using satirical elements such as juxtaposition, the fact of two things being seen or placed close together with c ontrasting effect. (Thomas). ThroughRead MoreThe Idea Of The Absurd3255 Words   |  14 Pagesusually defined as normal is absurd because it can be counterproductive to advancing the world. As talked about in the interview with David C. Ernest and seen in the novel the Shattered Trident, the BBC Report on the Baltimore riots, and Jonathan Swifts â€Å"A Modest Proposal† the actions that many people take to show what they see as wrong is usually counteractive to what they think is the problem in the first place. Being in the position to understand how money effects life, Arun Mittal can see how it isRead MoreGullivers Travel2767 Words   |  12 PagesGullivers Travels Jonathan swift Reaction: This movie is a great movie for me because it shows that Gulliver is an educated man by his schooling and apprenticeship, and have a good knowledge of the sea. Because of his attitude many of Lilliputians love Gulliver, I thought from the start that I would hate this movie from the moment I heard and watch this movie. I was wrong because Gullivers have a good attitude and good humor. From the time that I watch the movie, I was surprise because, I didnt

Business Strategy Marketing Management

Question: Discuss about theBusiness Strategyfor Marketing Management. Answer: Introduction The study concentrated in the process of developing a proper situation analysis of the selected organization Zynga. SWOT Analysis is one of the most important marketing tools, which is used to scan the factors of both the inner environment as well as the outer environment of the business (Kotler and Armstrong, 2012). Strength and Weakness are the two factors which comprise the internal environment and on the other hand, Opportunities and Threats are the two factors, which comprise the external environment (Kotler and Keller, 2012). The following part of the study will analyze each factor of both the external environment as well as the internal environment of the organization. Background of the Organization The selected organization in the study is Zynga. Zynga is an American organization, which is a service provider of social video game services founded in the year 2007, and its headquarter is situated in San Francisco, California, United States. The CEO, of the organization is Frank D Gibeau and the organization maintains overall revenue of 764 million USD (Zynga.com, 2016). Critical Analysis of the Study Strength The organization maintains a strong user base, which is about 289 million, who spend a lot of time in this particular platform. Zynga is a company, maintain a strong brand value. Zynga is no longer dependent on other social media platforms. It develops its own business operation in the proceedings. The organization is known for its fifth largest mobile platform for the daily customers who spend time in mobile. Weakness Based on the latest statistical report, the average usage of the users has gone down to 56 million from 72 million. The users are often reluctant to spend money towards online social media games, on a recurring basis, which is one of the most negative impacts for the organization. The organization is facing certain persistent loss in the revenue since 2010. Opportunity The company has a huge business opportunity with the view of developing a proper expansion process in other key cities of the country. The company holds a strong position in the US gaming market. The world is changing at a rapid pace due to technological advancement. Introduction of 3D games provided certain technological opportunities for the selected organization. Further expansion on other social platforms will provide an additional opportunity in the organization. Threats The numbers of users in the organization are majority of casual social media players. One of the major threats is the organization is facing major threats from the other gaming platforms. Due to lack of consistency of the users, the organization faces certain ups and downs in the revenue. Conclusion The study analyzed all the major factors, with the view of scanning both the inner as well as the outer environment of the organization. With the application of a proper SWOT Analysis, the management will be able to identify its Strength, Weakness, Opportunities and Treats. All the important factors of both the inner environment as well as the outer environment are analyzed in an effective way. Reference List Kotler, P. and Armstrong, G. (2012).Principles of marketing. 1st ed. Boston: Pearson Prentice Hall. Kotler, P. and Keller, K. (2012).Marketing management. 1st ed. Upper Saddle River, N.J.: Prentice Hall. Zynga.com. (2016).Online Games Mobile Games | Free Games by Zynga. [online] Available at: https://www.zynga.com/ [Accessed 15 Nov. 2016].

The Effect of Baroque Music Essay Example

The Effect of Baroque Music Paper The Effect of Baroque Music on the Performance of Elementary Students on Problem Solving Task A Research Proposal Submitted to the Faculty College of Liberal Arts Western Mindanao State University In partial fulfillment of the requirements in Psychological Research I Submitted by: Lilibeth Grifon Christie Annie M. Jalaron Audraiza Macaraya Arlynn Mae Tangon Chapter I Introduction Students’ lives today are filled with large variety of experiences by which they develop either positive or negative attitudes toward certain experiences. Eventually, these attitudes develop into a guide to their behavior. It has been noticed that most school learners are now musically inclined and the need to have a better teaching strategy to facilitate students’ learning abilities is the prime reason why researchers want to pursue this study. This study focuses on the application of background music in the classroom setting to find out if providing music in the environment can have a significant difference in learners’ performance. The influence of music on rates of learning has been the subject of study for many years. Research has confirmed that loud, background noise hinders learning concentration, and information acquisition. Background music is used to provide a welcoming atmosphere and help prepare and motivate students for learning tasks. It can energize lagging attention levels or soothe and calm when necessary. Music in the classroom may have different effects, depending on the strengths and weaknesses of the pupils in the classroom. It may also depend on the existing level of noise at the school and surrounding area. We will write a custom essay sample on The Effect of Baroque Music specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Effect of Baroque Music specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Effect of Baroque Music specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Various researchers reported that kids seem to be vulnerable to excessive noise. For children who are sensitive, environmental noise can be a source of stress. That’s why for the past years, researchers experimented many ways of producing the healthiest sound possible. Several researchers have proven that classical and baroque music with some nature sounds are the most appropriate background music. Some amount of background music may be helpful in the learning process. Original studies in the used of music in learning show that Baroque music was optimal for learning. Another study showed that Baroque music accelerates learning, and enhance both short-term and long-term memory. Baroque music, with its unique rhythmic structure and stability, is particularly conducive to memory, productivity and healthy, stress-free environments (Lawrence, 2001). Baroque music describes an era and a set of styles of European classical music which were in widespread use between approximately 1600 and 1750. The original meaning of baroque is irregular pearl. Baroque music forms a major portion of the classical music canon, being widely studied, performed, and listened to. Baroque composers include J. S. Bach, Antonio Vivaldi, Handel, Chopin, Pachelbel and Alboni. Background of the Study Mathematics is a subject where most learners have low achievement. Different reasons are presented on why learners have difficulty in dealing with math subjects. It even came to the point wherein learners cut classes during math subjects. Some respondents stated why they have low interest in math is because they get bored with numbers and teacher’s chalk-board strategy is even reinforcing their boredom. Problem solving is a process of thinking that is directed toward the solution of a specific problem. The process involves the use of problem solving skills. Yet the most difficult to teach in Mathematics is problem solving. Even high school students could hardly solve two-step problems. This is due to poor analysis and understanding of word problems. Proficiency in remediating the problem experienced by the students in this area is an essential skill of a competent educator (Miranda, 2004) One reason of boredom is the lack of interest but more so with the lack of environmental stimulation. Enriched environment is one of the most important factors that educators should look into for the reason that learners are widely curious with different stimuli that will encourage them to do their best in every endeavor. Several researches show that instrumental music can enrich environment and can cause stimulation to learners which is present in the change of their physiological processes. Review of Related Literature This section will discuss the study of the effect of background music in learning. It also includes literature and studies on the effect of music in learning performance. This section will provide scientific evidence that support the claim that music is related to the improvement of mathematical performance. (Tria, Limpingco, Jao, -) concrete operational stage is a period of concrete operational logical thought in number, class and orders (7-11 years old). The child becomes increasingly capable of demonstrating logical thinking in relation to physical objects. A newly acquired capacity of reversibility allow him or her to mentally reverse action that was previously only than physically. The child is now able to mentally hold two or more variables at a time when studying objects and to reconcile apparently contradictory data. He or she becomes more sociocentric, increasingly aware of the views of others. These new mental capacities are demonstrated by a rapid growth in the ability to conserve certain properties and to do relational thinking such as classifying and ordering objects. Mathematical operations are also developed. The child becomes increasingly able to think of physically absent things based on the vivid images of past experiences. The child’s thinking, however, is restricted to concrete thing rather than ideas. (Hurlock, 1982) stated in her book that educators call late childhood the elementary school age. It is the time when the child is expected to acquire the rudiments of knowledge that are considered essential for successful adjustment to adult life. It is also the time when the child is expected to learn certain essential skills, both curricular and extracurricular. Educators also regard late childhood as a critical period in the achievement drive –a time when children form the habit of being achievers, underachievers or overachievers. Once formed, habits of working below, above, or up to one’s capacity tend to persist into adulthood. It has been reported that the level of achievement behavior in childhood is highly corrected with achievement behavior in adulthood. As their world expands with their entrance into school, so do children’s interest. And with this broadening of interest comes an understanding of people and things which formerly had little or no meaning. Children now enter Piaget has called the â€Å"Stage of concrete operations† in thinking, a time when the vague and nebulous concepts of early childhood become specific and concrete. With rapid growth comes a sapping energy. This leads to a disciplination to work and to attitudes of boredom toward any activities that require effort on the individual’s part. While underachievement after begins around the fourth or fifth grade in school, when early enchantment with school gives way to disenchantment, it generally reaches its peak during puberty. Barr and Seashore (as cited in Kong, 2005) says that it is easy to see how active listening can be applied to the steps for teaching toward conceptual change. Once a student has internalized the skills for active listening, they are primed for engaging in an active learning process. The exhibition of this capability is limited by the child’s ability to understand or apply himself to the task. It stressed that researchers and educators have further identified active listening and its component skills as being transferred across disciplines. The ability to listen effectively affects students’ chievement in school, and contributes to the success in life. Music among the multiple intelligences was found invaluable to develop student’s abilities in listening. Insofar as the power of reflective thinking is concern, musical intelligences are like philosophical, mathematical or scientific intelligence. Hodges (2000) outlines the five basic premises that have been derived from neuromusical research. These premises establish a link between the human brain, the ability to learn and the capacity for resilient health. This research supports the long held supposition that music is beneficial to human beings. He states: (1) human brain has the ability to respond to and participate in music; (2) musical brain operates to respond at birth throughout life; (3)early and ongoing musical training affects the organization of the musical brain; (4) musical brain consists of extensive neural systems involving widely distributed, but locally specialized regions of the brain: cognitive components, affective components, and motor components. O’donell (1999) stated that Music from the baroque period causes the heart beat and pulse rate to relax to the beat of music. It affects the amplitude and frequency of brain waves, which can be measured by an electro-encephalogram. Music also affects breathing rate and electrical resistance of the skin. It activates the left and right brain, thus, maximizes learning and retention of information. The information being studied activates the left brain while the music activates the right brain. In addition, he also find out that listening to baroque music before taking a test releases neurons in the brain which will help the body to relax. Its effectiveness can be seen by the results from an IQ test performed on two groups of college students. The first group listened to Mozart music before taking the test. The second group did not listen to music before taking the test. The first group had an average of 119 while the second group had an average of 110 only. In addition, he stated that the key component of music that makes it beneficial is the order. The order of the music from the baroque and classical periods causes the brain to respond in special ways. This order includes repetition and changes, certain patterns of rhythm, and pitch and mood contrasts. The brain works by looking at the different pieces of information and deciding if they are different or the same. This is done in baroque and classical periods by playing a theme and then repeating and changing the theme. The repetition is only done once. More than one repetition causes the music to be come displeasing, and also causes the person to either enter a state of sub-conscious thinking or a state of anger. Accordingly, the human mind shuts down after three or four repetition of rhythm, or a melody, or a harmonic progression. Zatorre (as cited in O’donell, 1999) children pay close attention to subtle variations in tone and timing, which enables them to learn language accent perfectly. Likewise, musical people have increased aptitude in foreign language learning due to an advanced ability in perceiving, processing, and closely reproducing accent. When the brain processes music, this function extends over both hemispheric regions. The primary actuator in this connection is the acoustic cranial nerve which acts as a switching station for cranial nerves. In other words, the acoustic nerve channels not only sound from the ear, but also conduct other sensory inputs together, so our experience of the environment necessarily becomes a synthesis. Shaw and Bodner (as cited in Kliewer, 2003) included in their study the used of magnetic resonance imaging (MRI) to map the regions of a subject’s brain that respond when listening to Mozart and Beethoven, and they found out that all types of music activates the auditory cortex, where the brain process sound, and sometimes trigger parts of the brain that are associated with emotion. But with Mozart and Beethoven’s music, the whole cortex is lighting up. Also, it activates areas of the brain involved in fine motor coordination, vision and other higher thought processes, all of which might be expected to come into play for spatial reasoning. Lawrence (2001) found that several studies used instrumental soothing music tends to help accelerate learning. Examples include the composition of Mozart, Vivaldi, Bach and Handel. These instrumental pieces are called concentration music or relaxation music. Baroque music, with its unique rhythmic structure and stability, is particular conducive to memory, productivity and healthy, stress-free environments. Studies for accelerated learning showed that Baroque music was optimal for learning. This music also provides health benefits such as lower muscle tension, lower blood pressure, and a slower pulse rate. Rauscher et al (1988) determined that listening to 10 minutes of Mozarts Sonata for Two Pianos in D Major briefly increased scores 48% (relative to control groups) on the paper-folding task, a component of the Stanford-Binet intelligence test that measures spatio-temporal reasoning abilities. Moreover, the effects were transient, lasting only about 10 minutes, and performance on non-spatial reasoning tasks was unaffected. Such results seem to be unique to the music of Mozart, whereas music not as highly structured did not have measurable effects. Other researchers have demonstrated that compositions of other classical composers such as J. S. Bach show similar benefits. Lozanov (1960) found that playing Baroque instrumental music (such as that of Handel and J. S. Bach) in the background while teaching foreign language vocabulary greatly increased students speed of learning and degree of memory retention. Music with a meter close to 60 beats per minute was found to be most effective; that this rate closely matches that of a relaxed pulse is thought to be significant. Merrill (1991) got 72 mice and divided them into three groups: the hard rock group, the Mozart group, and the control group who had no music at all. He placed the mice in aquariums, and then started playing music 10 hours a day. He put each mouse through a maze three times a week that originally had taken the mice an average of 10 minutes to complete. Over time, the 24 mice in the control group were able to cut about 5 minutes from their maze completion time. The Mozart mice cut their time back 8 1/2 minutes. The hard rock mice added 20 minutes to their time, a 300% increase in maze-running time from their original average. Unfortunately, the study did not go for long because all hard rock mice killed each other. Hardie (1990) studied the effect of music on mathematics anxiety and achievement. Two different environments were used while students took an Intermediate Algebra exam. One group took the exam in silence, while the other group listened to background music during the exam. There was a significant increase in anxiety for the students tested in silence. Ruvinshteyn and Parrino (as cited in Orel, 2007) says research over the past 40 years, Baroque music pulses between 50-60 beats per minute and has been shown to enhance learning of foreign languages and to improve performances in some types of tests. Because of this, the music has been widely marketed as a learning tool. The faculty members studied two groups of classes at Essex County College. In the first group, the instructor played baroque-style music in the background during the first semester. The second group, taught by the same instructors, was not exposed to music during class time. After the first month, surveys showed that students who listened to music were more likely to enjoy class (86 percent vs. 76 percent) and less likely to find mathematics challenging (33 percent vs. 46 percent). Similar changes were noted in both groups regardless of which instructor taught the course. Preliminary results also indicated an improvement in student grades. Weber (2007) stated that Baroque music accelerates learning and enhances both short-term and long-term memory. Physiological effects of Baroque music on learners includes lowering of the blood pressure slows heart beat, decrease of beta waves by 6% but increase of alpha waves by an average of 6%, and the right and left brain hemispheres of the brain synchronized. As the body becomes relax and alert, the mind is able to concentrate more easily. Mowesian and Heyer (1973) tested the basic arithmetic skills of tenth grade students under five different music style conditions: silence, rock music, folk music, classical-instrumental, and classical-vocal. No significant mean exam score differences were found among the five music conditions. They suggested that because music or some other distracter so frequently accompanies participants studying, music may be assumed to raise their morale (p. 108) and that music may make studying and test-taking less tedious, boring, and anxiety-producing (p. 108). Wolfe (1983) researched the use of four volume levels of music while computing mathematics problems. Participants, 200 undergraduate non-music majors, were randomly assigned to 4 treatment groups. The groups were task only (no music), task plus background music at 60 – 70 dB, task plus background music at 70– 80 dB, and task plus background music at 80 – 90 dB. For the three music groups, the music consisted of four instrumental selections from motion picture sound tracks. The results indicated no significant difference in the number of problems completed by each group. Also there was no significant difference in the number of math problems completed correctly among the four groups. The participants were given a questionnaire concerning the effect of the loudness on their ability to complete the task. More participants in the 80 90 decibel music group felt that the loudness of the musical selections seemed to interfere with computing the math problems. Theoretical Framework This study anchors on the theory of human intelligence developed by psychologist Howard Gardner who suggested that there are several ways of perceiving and understanding the world that allow individuals to find and resolve problems they faced. This also interrelates the theory of Burrhus F. Skinner and Edward C. Tolman on the role of environment in learning. In 1983 Howard Gardner, psychology professor at Harvard University, presented his Multiple Intelligence theory based upon many years of research. Promoting the concept that intelligence is not one entity but that there are many different forms of intelligence, Gardner has awakened a revolution in learning. Multiple Intelligence teaching methods recognize eight (though there may be more) forms of intelligence: visual-spatial, linguistic, logical-mathematical, bodily-kinesthetic, interpersonal, intrapersonal, musical, and most recently naturalist. Multiple Intelligence teachers strive to broaden students’ familiarity and skill levels in each area. In introducing musical intelligence, Gardner first stands back and identifies its basic core of objective features: rhythm, pitch, harmony, and timbre, but he soon moves closer to dwell on the mysterious emotional power of music. He then presents several kinds of evidence to support his theory that musical ability functions like intelligencewhat composers have called logical musical thinking and the musical mind. Musical abilities illustrate why Gardner rejects the simpler split-brain concept of mind. Although most musical abilities are located in the right hemisphere, trained musicians are likely to draw upon the left hemisphere in solving a task that the novice tackles primarily through the use of right hemisphere mechanisms. The Multiple Intelligence teaching model emphasizes education for understanding rather than rote memory or the mimicking of skills. Practical hands-on skill development is coupled with factual knowledge and the ability to apply skills and information in real-life situations and make meaningful contributions to society. Development of the musical intelligence can be greatly aided by the use of music throughout the curriculum. In addition to learning about musical elements and how to create music, the musical intelligence involves developing an ability to respond to musical sound and the ability to use music effectively in ones life. Edward C. Tolman (1886-1959), in his theory Sign/Purposive Learning indicates that cognitive processes are acquired relationships between environmental stimuli and responses. In his theory, the learner recognizes the significance of a stimulus and its different eatures. By following a series of recognizable signs toward a specific goal, learning becomes purposeful. His definition of stimulus is a perception, it is an environmental event that is processed by the organism, and definition of response is a learned behavior composed of performances. Burrhus F. Skinner (1904-1990), his theory Instrumental Learning contends that the most significant human behavior falls under the general heading of operant behavior, which means that there are observable stimuli that lead to human action. His basic approach is a functional analysis of the relationship between observable behavior and the external variables that identify those elements of the environment associated with the occurrence of a behavior or a response. Manipulation of the environment is involved to produce the desired behavior. Conceptual Framework Since learning is a function of the multiple intelligences inherent in the learner this study looks into the causal relationship between Baroque music and performance in Math problem task. It is said that music enhances the learning process. Figure I represent the conceptual framework of the study. Math Problem Solving ability is an aspect of the logical-mathematical and intelligence which could be affected by environmental stimulation such as the presence of Baroque music while doing a problem solving task. Gender and mental ability as possible factors that may affect problem solving ability are considered as control variables to eliminate their influence on the dependent variable in the study. The Problem Research What is the mean pretest score of the group exposed to Baroque music in the problem-solving task? What is the mean pretest score of the group not exposed to Baroque music in the problem-solving task? What is the mean posttest score of the group exposed to Baroque music in the Math Problem Solving task? What is the mean posttest score of the group not exposed to Baroque music in the Math Problem Solving task? Is there a significant difference in the mean pretest scores between the groups exposed to Baroque music and the group not exposed to Baroque music? Is there a significant difference in the mean posttest scores between the groups exposed to Baroque music and the group not exposed to Baroque music? Hypothesis The following hypothesis are tested in the study: There is no significant difference in the mean pretest scores between the groups exposed and unexposed to Baroque music. There is no significant difference in the posttest scores between groups exposed and unexposed to Baroque music. Definition of Terms Baroque Music- this term is associated with the era and the set of styles of European classical music which were in widespread use between 1600 to 1750. n this study it refers to the instrumental songs composed by Bach (Hapsichord Concerto in F Minor and Air on G String), Vivaldi (The Four Seasons), Albino (Adagio for Strings in G Minor), and Chopin (Nocturne for Piano No. 9). Performance in Math- this phrase refers to the score obtained in the problem-solving task designed to measure mathematical ability. Gender- refers to the sex of the person whether a girl or a boy. Significance of the Study This study is significant to parents because the results will give the them information how Baroque music can help in enhancing the mathematical ability of their children. Parents will encourage their children to appreciate Baroque music, and play it while reading, studying and doing homework. This also provides the teachers information that music is a powerful tool that they can use in the classroom to promote academic achievement and mental discipline. The intentional use of music in the classroom will set the scene and learning atmosphere to enhance teaching and learning activities. School administrators will know the necessary equipments to produce a better performance from their students. The recommendations made in this research are an attempt to find means and solutions to improve instructional facilities needed in subjects where Mathematics is concerned. Chapter II Methodology Research Design This study will utilize an experimental design to investigate the difference in the mathematical problem solving performance of pupils exposed to baroque style of music and those who are not exposed. The pre-test posttest non-equivalent comparison groups quasi-experimental design will be the method of investigation. This design is illustrated bellow: Group 1 01 X03 Group 2 02 04 The above diagram means that group 1 serves as the experimental group and receives the treatment (X). In this study X will be the baroque music. Group 2 will be the control group and does not receive the treatment. 01 and 02 correspond to the pretest while 03 and 04 correspond to the posttest of the control and experimental groups. Population and Sampling Procedure The total population of the Grade Six pupils of Zamboanga City Polytechnic State College is 34 and composed of only one section. Two groups will be used as respondents of the study, one for control and one for experimental. The assignment as to which one will be experimental or control will be done be random. Total enumeration will be used for the number of pupils in the class. Instrumentation An objective type of Math Achievement Test will serve as the instrument to measure Mathematical performance of Grade Six pupils. This will be administered at the start and end at the experimental sessions. Before the administration of the test the self-constructed Math test will be submitted to a panel of experts. Methodological Limitation This study is limited to the investigation of the effect of Baroque music to Mathematics Problem Solving test of the Grade Six Pupils of Zamboanga City State Polytechnic College, located at Baliwasan Chico, Zamboanga City. Data Collection Procedure A. Pre-experimental Phase Permission will be sought from the principal of the Elementary school of Zamboanga City State Polytechnic College to allow the researches to conduct the study. Preparation of the materials such as CD player and the disc containing the song/entitled Harpsichord Concerto in F Minor and Air on G String, The Four Seasons, Adagio for Strings in G Minor, Nocturne for Piano No. , which are Baroque style of musical copies of test instrument. Setting the classrooms that will be used in the conduct of experiments. The classroom setting shall be arranged in such a way that quiet, well ventilated and well-lighted conditions prevail. Discuss and orient with the Math teachers who will serve as confederates of the researchers. They will be briefed on the purpose and mechanics of the research project. This will be done after Math teachers consent to the proposal. B. Experimental Phase The experiment will begin upon opening the school year 2007-2008. he duration of the experimental will be for four weekly class sessions in Math subjects. The assignment as to which class will receive the treatment or serve as experimental groups and control group will be done by random. At the start of the experiment, the Math Achievement Test will be administered to both groups. Results of the test will serve as the pretest component of the experiment. Control Group Condition After the pretest has been conducted, the Math problem solving tasks of Math shall be done without background music. After four weeks a Math Achievement Test will be administered as posttest measure. Experimental Group Condition For this group, Math Problem Solving Task shall be done while baroque music is being played as background music. Data Analysis Procedure Data gathered from the study will be quantitatively analyzed through the use of descriptive and inferential statistics. Computation of the pretest posttest mean scores in the Math Achievement test will be conducted. Mean differences in the pre-test posttest Math Achievement scores between the experimental and control group will be analyzed using t-test.

The Mexican Drugs Cartels

The Mexican Drugs Cartels Mexico City is well known for drug trafficking which took place smoothly without any interference. The emergence of the Mexican drug cartels was initiated by Miguel ngel Fà ©lix Gallardo, who was a Judicial Federal Police agent in Mexico in the 1980s.Advertising We will write a custom essay sample on The Mexican Drugs Cartels specifically for you for only $16.05 $11/page Learn More The drug trafficking was easily achieved because he developed a wells of the illegal drugs traded Mexico’s drug cartels are known to control nearly 70 percent of the total traded illegal drugs in the United States. Among the major drugs traded include, cannabis sativa and methamphetamine as well as heroin. Additionally, it is estimated that 90 percent of the total cocaine supplied to the United States come from Mexico having been produced in Columbia. This is estimated to earn them approximately $13.6 billion to $48.4 billion on yearly basis. Recent research findings revea l that the Mexican economy would drop considerably by 63 percent should drug trading be cleared completely (Randal, 2009).Advertising We will write a custom essay sample on The Mexican Drugs Cartels specifically for you for only $16.05 $11/page Learn More Current cartels Apparently, there are two major alliances of drug dealers in operation since February 2010; one composed of Tijuana cartel, Los Zetas, Juarez cartel and Beltrn-Leyva Cartel‎‎, and the other one made of Sinoloa cartel, Gulf and La Familia cartel (Randal, 2009). Transnational organized crime (TOC) It is also referred to as transnational crime, which is planned offense, practiced across national borders between states. Transnational organized crime is dreaded most because of its deleterious effect on national security affecting social, economic, and political development of the society. Some of the planned offences include human trafficking, trafficking of firearms, drugs trafficki ng, money laundering, trafficking of migrants where the most prevalent one is peddling of drugs which attracts huge profits. There is a dire need for the governments to cooperate with UNODC in finding a solution to the impending problem as well as prevent further development of these offences (Fukumi, 2008). The increased involvement in trade between nations because of modernization and globalization has paved way for more involvement in criminal activities. However, the ancient form of governance has ceased, replacing it with loose networks that are now dominant in the drugs trafficking. It has been observed that these organized crime â€Å"groups involved in drug trafficking are commonly engaged in smuggling of other illegal goods† (Stares, 1996). Indeed, the fight against these well-established or organized gangs is an uphill task since these groups are deeply entrenched and are hard to dislodge. Some of the recommendations to curb their operations may include use of elect ronic gadgets to fast track the criminals, carrying out impromptu inspections of people and vehicles, enacting tighter rules of disclosing criminal activities (Seelke, 2010). The effect after government interference This took effect when Mexican President Felipe Calderon launched war against drugs in an effort to combat the violent crimes that were committed by the drug traffickers. Both the military forces and the police came together to cut back the brutal murders as security was an issue all over Mexico. However, this has not borne much success as corruption of the government officers has led to the criminals being set free (Randal, 2009).Advertising Looking for essay on government? Let's see if we can help you! Get your first paper with 15% OFF Learn More The current status of the state is that of an incompetent government which has no power over these criminals; indeed, the state is now in panic as brutal blood shedding and violence are the norm of the day as more powerful, wealthier and influential gangs of drugs have come up to bribe the police force leading to escalation of crime. However, the government has not given up; it is determined to recruit more honest and reliable police and military forces to execute justice and good governance. The government is also strategizing on setting up federal police troops who would campaign against drugs as a way of reforming the corrupt groups. The government has incurred a lot of expenses in quest for security and peace in Mexico. The war on drugs has so far adversely affected the economy of Mexico as the government tries to curb the impending crimes (Rakrf, 2008). In addition, the Mexican government faces a great challenge of gaining confidence in the state as drug trafficking is so much entrenched in the peoples’ daily life as it brings much more food on the table than any other source of income. Conclusion It is quite clear that the fight against these forms of organized crimes will never end as long as the enacted laws have been breached or are not well established. The fight against its further penetration into the less prevalent areas has not been very successful. This may partly be attributed to lack of cooperation among states to prevent consumption of hard drugs, and partly because of corruption among government officials (Seelke, 2010). More stringent laws should be enforced on the criminals and drug policies should be re-examined to ensure there is no loophole left for drug traffickers to operate. On the other hand, the government should strive to provide the necessary machinery that is lacking in the society, which makes them result to crimes, as well as try to eliminate unemployment, under-development, poverty, over-population, tribalism, environm ental deprivation and illiteracy (Stares, 1996). References Fukumi, S. (2008). Cocaine trafficking in Latin America: EU and US policy responses. Burlington: Ashgate Publishing Ltd. Grayson, G. (2010). Mexico: narco-violence and a failed state? Jersey: Transaction Publishers. Randal, C. A. (2009). Mexican Drug Cartel Violence Spills Over, Alarming U.S. The New York Times. Retrieved from https://www.nytimes.com/2009/03/23/us/23border.html Rakrf, J. (2008). Calderon defends war on cartels. Retrieved from https://mexicoinstitute.wordpress.com/2008/11/28/calderon-defends-war-on-cartels/ Seelke, C. R. (2010). Latin America and the Caribbean: Illicit Drug Trafficking and U. S. Counterdrug Programs. NY: DIANE Publishing. Stares, P. B. (1996). Global habit: the drug problem in a borderless world. Washington DC: Brookings Institution Press.

History of Spain - Overview

History of Spain - Overview Location of Spain Historical Summary of Spain Spain was invaded by Napoleon and saw struggles between an allied force and France, which the allies won, but this triggered independence movements among Spain’s imperial possessions. During the nineteenth century the political scene in Spain came to be dominated by the military, and in the twentieth century two dictatorships occurred: Rivera’s in 1923 – 30 and Franco’s in 1939 – 75. Franco kept Spain out of World War 2 and survived in power; he planned a transition back to monarchy for when he died, and this occurred in 1975 – 78 with the re-emergence of a democratic Spain. Key Events in Spanish History Key People from the History of Spain Ferdinand and Isabella 1452 – 1516 / 1451 - 1504Known as the Catholic Monarchs because of their faith, Ferdinand of Aragon and Isabella of Castile married in 1469; both came to power in 1479, Isabella after a civil war. They united the kingdoms of Aragon, Castile and several other regions under one monarchy and sponsored the journeys of European explorers, helping to establish a wealthy Spanish empire.Franco 1892 - 1975Franco came to power after emerging as leader of the victorious right wing Republicans in the Spanish Civil War. He cannily avoided entering World War 2 on the side of Hitler, who many regarded as a natural ally, and instead survived in power until 1975. He harshly suppressed many supposed enemies. Rulers of Spain

Evaluate the Future Impact of Media Technologies in Tourism Essay

Evaluate the Future Impact of Media Technologies in Tourism - Essay Example International arrivals rise at a slower rate but in complete terms rose from 394 million in 1988 to 613 million in 1997. Less inclusive figures are obtainable for domestic tourism. In some, such as France, domestic holidays continued to increase; elsewhere (for example, the United Kingdom, Germany, Australia and New Zealand), signs of stagnation or decline were appearing, in part as a consequence of increased outbound tourism. In disparity, domestic tourism was fetching more important in some developing countries as varying values of living destined domestic tour was becoming more reachable to a wider example of society (Chris Cooper, 2001). Countries in Europe and North America are still major sources and others have joined destinations for international tourism but in recent years, especially in Asia and the Pacific. Varying rates of growth have been recorded in these and in other regions of the world, such as Africa and South America. Resorts in some of the latter regions have a relatively long tradition of tourism, such as Bariloche in Argentina. In further places, for instance parts of Africa or a few Pacific islands, tourism is still budding as a figure of expansion. While numbers there may as yet be relatively insignificant on a global scale, they may be of increasing significance locally. As an outcome of these models and procedures, tourism is moreover before now extensively recognized as a key segment of nationwide, regional and local economies in a lot of parts of the world or being aggressively measured or cultivated as an expansion alternative in many others (Jarice Hanson, 1990). The expansion of tourism h as been accompanied by a noteworthy increase in media technology and research activities in this field. Tourism programmes connected to media, centres and subdivisions have developed on sites universal, and tourism conferences have propagated and fresh

Climate Change in Latin America and the Caribbean Essay

Climate Change in Latin America and the Caribbean - Essay Example The glaciers in Columbia are vanishing and there are hurricanes not only in Central America but even in southern Brazil. The result of these phenomena will have debilitating effects on fisheries, coral reefs, water availability and agriculture. It will also result in an imbalance as the fragile ecosystem will not be in position to tolerate the increasing carbon level in the atmosphere as also the degrading effects of deforestation (Climate change threatens Latin America and the Caribbean). One may wish to turn the clock back and work on an agenda that may trigger the momentum to restore the ecological balance. The good news is that attempts are made in the direction of this restoration. The outcome of these attempts may take decades or even centuries to realize the desired effects. Nevertheless, the issue is survival of mankind with the rest of the plants and animals. Hence, every little contribution towards revival of the original environment has exponential effects in the improvement of the entire region. The increase in the amount of carbon in the air poses dire problems. It will raise sea level by 15 to 95 cm by 2100 AD. Heavy rains, floods, drought, desertification could result in colossal unsettlement and disease such as malaria and cholera. Poor countries such as Cuba and Guatemala will be particularly affected as they will not have the means to sustain elongated period of disease and drought (Future Climate Change in Cuba and Guatemala). The Contributions The steps for restoration of the ecological balance are worked out by ensuring clean energy technology and sustainable land use and forestry. Promotion of clean energy technology in Latin America is taking place as joint ventures with multinational corporations. The change from fossil fuel to clean energy will ensure better atmosphere with less carbon in the air. Reduction of carbon emissions from factories and automobiles will mean cleaner atmosphere. The solution towards cleaner energy is ensured through agencies like the Kyoto protocol, ecological footprints, global bio-capacity, sustainable development, etc. The Kyoto Protocol The Kyoto protocol makes it mandatory for industrialized nations to cut down on the greenhouse gas (GHG). It is an international agreement linked to the United Nations Framework Convention on Climate Change. Thirty seven industrialized countries and the European community have the responsibility of reducing GHG by 5% against 1990 levels over the five year period 2008-2012. The Kyoto protocol was adopted in Kyoto, Japan, on 11 December 1997 and came into force on 16 February 2005. The countries meet their protocol target under three market-based mechanisms which are: Emissions trading also known as the carbon market, Clean Development Mechanism (CDM), and Joint Implementation (JI) (Kyoto

Make and Receive Telephone Calls Essay Example for Free

Make and Receive Telephone Calls Essay This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1-Understand how to make telephone calls. 1.1Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. †¢Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. †¢Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you. This is shown by a flashing light, beeping tone or both. †¢Re-directing- are available on telephone systems were you may be required to forward a call to another colleague. Usually the features for re-directing state ‘redirect’ or ‘transfer’. †¢Answer phone- records messages of callers when no one is available to take the call. †¢Teleconferencing- enables more than the ‘caller’ and ‘receiver’ to be involved in a single phone call. There are now often enhanced with the use of a camera and computer. †¢Text messaging- features enable you to send and receive text style messages, alike a mobile phone. 1.2Give reasons for identifying the purpose of a call before making it. Knowing the purpose of a call before making the call is important as the call will sound professional, be concise and you will obtain all the information you require, it may also be useful to have questions you need answering written down and to have any relevant information to hand. By doing this it means the call obtained all the information needed so there shouldn’t be any need for another call to re-ask questions you should have asked in the original phone call. 1.3Describe different ways of obtaining the names and numbers of people that need to be contacted. †¢if a company name is known try searching for number on their website, try calling the company directly to see if anyone can help with your search. †¢If name is known search online phone book or type straight into a search engine such as Google. †¢Enquire within the company to see if anyone has dealt with the person before or if they may know of someone who can help. †¢Social networks such as Facebook, Twitter or Myspace as most people have an account personally or of their business to advertise them. †¢NB- whenever contacting people always clearly state who you are and why you are contacting them. 1.4Describe how to use a telephone system to make contact with people inside and outside an organisation. Inside call- if you know the internal extension number for the person you are trying to contact simply pick up the phone and dial number, if not try calling the department where the person is situated and your call will be transferred. On the possibility you have only been given a name to contact try calling a main reception desk or human resources and see if they can help you locate the person. Outside call- most company phones are set up internally so you have to begin with the phone call with a connection number. Here at UK Waterproofing Solutions Ltd we press ‘9’ before making an outside call as this connects us to an outside line instead of the call being dealt with internally. 1.5Explain the purpose of giving a positive image of self and own organisation with both incoming and outgoing calls. This call may very well be the first contact your company is making with the other company/customer and because it is over the phone there is no face to face meeting and so the person can’t judge you on your image or facial expressions so relaying a positive attitude is essential. It makes the call pleasant and productive, and will leave a good impression of both yourself (as the representative) and of the company you’re calling from. Being rude, abusive, un-helpful or just generally sound un-interested it creates a negative image against yourself and th e company. Whenever you make a call you are your companies representative so it is always important to be as polite and as helpful as possible as this may in turn create more custom for your business. 1.6Explain the purpose of summarising the outcomes of a telephone conversation before ending the call. Summarising is important so both parties involved are sure of the information that has been exchanged, it also ensures all questions are answered fully. For example during a long conversation about several different products your company produces you say â€Å" £5 per unit† but the caller thinks you said â€Å"5 units per  £Ã¢â‚¬  so summarising will prevent misunderstanding and incorrect information being relayed in a different company. Also if the conversation was long some finer details may have been missed simply due to the large amount of information discussed. Some companies have a policy were a courtesy email is sent to the caller in which all the information from the call has been summarised and additional information can be added. 1.7Describe how to identify problems and who to refer them to. When a call comes into the office always take a name (full if possible and preferably) and the company they are calling from, try and obtain from the caller either what the problem is exactly or from which department the problem arisen from and if they know who within the department they spoke to. Pass message along to department or relevant staff and see what information can be found to resolve the problem. If this is not possible try and locate a member of staff who can help from the information obtained from the caller e.g. company was expecting a cheque in the post over a week ago, locate staff or department that the cheque would have been sent from (most likely accounts department or a project manager/finance manger) if cheque was prepared for posting contact mail room for reference on mail log and when it was sent, if sent possibly cancel cheque as it may have been lost in the post and re-send new cheque. At all times keeping the other company informed on what happened and give them an estimated time of arrival for new cheque. 1.8Describe organisation structures and communication channels within an organisation. †¢Pyramid- staff have a role, shared decision making, specialisation is possible (traditional view of organisation). †¢Entrepreneurial- decisions made centrally (pressure on decision makers) †¢Matrix- staff with specific skills join project teams, individuals have responsibility. †¢Independent- seen in professions where organisations provide support systems and little else. (not suited to most businesses due to lack of control) †¢Channels of communication- communication in organisations follow paths or channels. Communication between managers and subordinates is known as vertical communication this is because the information flows up or down the hierarchy. Channels between departments or functions involve lateral communication. As well as formal channels of communication, information also passes through an organisation informally. Communication is not complete until feedback has been received. (VERTICAL, LATERAL COMMUNICATION) 1.9 Describe how to follow organisational procedures when making a telephone call. Always introduce yourself including name and company you are calling from, if prior know request to talk to the member of staff/department you are calling for. If not explain why you are calling and request help on locating staff that can help. When connected have questions ready or know exactly what information is required. At end summarise call and recap information to check accuracy. 1.10Explain how to report telephone system faults. Being as exact as possible will help the fault be resolved as fast as possible. †¢When did the problem start? †¢How frequent is it happening? †¢What conditions are occurring? †¢Can you restart or reset the equipment? Inform a member of staff of the fault and try contacting service provider for assistance. 2-Understand how to receive and transfer telephone calls. 2.1 Describe how to identify callers and their needs. Sequence Approach Helpful Phrases Phase 1- Clarification of callers needs Identify callers needsStart with open ended question. Active listening Don’t interruptâ€Å"How can I help you?† â€Å"What would you like to know from us?† Clarification of actual situation/facts Ask pertinent questions â€Å"In order to answer your question to the point, I need information about† Sum up request/concernCommunicate that users concerns are taken seriously- there is no such thing as a silly question. â€Å"Did I understand correctly that you would like to know/that you need † â€Å"It makes sense (is understandable) that you want to know this† â€Å"of course it is important for you to understand this† Phase 2- Meeting callers information needs Find out what user knows already What information was previously given? Respect for callers attitude without adopting it.â€Å"To avoid giving you information you may know already: what information about this have you already got?† I understand how you asses this situation† â€Å" Lets’ see what information we have about this† Transition to providing information Initiate giving the information Assess caller’s intake capacity in this specific situation and how information should be tailored to their needs.â€Å"Would you like me to tell you the information we’ve got about this question?† EXAMPLES â€Å"Would you like me to give you an overview at first?† â€Å"Would you like me to get some background information at first?† â€Å"Should I explain first the back ground story?† Providing information Align information to callers questions/concerns Provide small manageable information packages. Encourage caller to ask questions Check back to make sure caller has understood. Offer additional support services. Explain pauses that are caused by searching for information. Pause to allow for more questionsâ€Å"If you have questions in between/don’t understand something at any time please say† Clarification Revise incorrect/not applicable cautiously Clarify own role Build a bridge to other staffâ€Å"I noticed that† â€Å"I would like to point out† â€Å"It may be helpful to discuss this information with other colleagues† Phrase 3- Summing up and closure Conformation Ask if callers needs were met If needs obviously were not met address this fact â€Å"Did I answer your question with the information I gave you?† â€Å"Was this helpful?† â€Å"Is the information you were looking for?† â€Å"Have we discussed everything that you needed to know?† â€Å"Unfortunately we weren’t able to answer your question(s) the way you had expected it. The reason is (explain)† â€Å"But maybe our conversation could show you away† Closure of call Offer to call again â€Å"If you have more questions at a later time/need more information/clarification, feel free to call again anytime† 2.2 Explain the purpose of giving accurate and up-to-date information to callers. Giving in accurate information to callers means when someone calls a company they have done so with the anticipation of getting their question/query promptly and professionally. Having up to date information available in a clear and concise manner will confirm in the callers mind they made a good buying decision or are about to. For example, if a customer called into the office for a price on a liner and I gave them a price based on last years/incorrect prices when they received/picked up the liner and were asked to pay more that I had previously said they would have a poor impression of the company and may not be able to afford or have budgeted for the new higher price for the liner. 2.3 Explain the purpose of confidentiality and security when dealing with callers. From a callers point of view they want their personal details kept secure and confidential by showing this when dealing with a caller you are showing them that you can be trusted with their personal information. For your point of view, you need to keep callers personal information private and respect their privacy, or you could be liable for prosecution under the data protection act. 2.4 Describe the types of information that could affect confidentiality and security and how to handle these. If any confidential or information to do with security is given out, then it is causing a threat to others. Types of information that could affect confidentiality and security are peoples personal details, PIN numbers, National Insurance Numbers and account numbers. These can all be kept confidential by not telling anyone them. The Data Protection Act was setup to prevent confidential and security information from being given out and it is breaking the law if you do. All these sorts of information should be handled by a maximum of 2 people and seen by no one else. This way no information will be revealed. 2.5 Describe the ways of identifying the appropriate person to whom a call is transferred. After answering the call following company procedure, ask the caller if they know the name of the person they wish to speak to, if they don’t ask regarding which department. Again if the caller doesn’t know find out briefly what the call is in reference to (briefly due to the topic the caller may wish to discuss can be of a private matter). Using this information can make it easier to select the right person/department. For example: †¢*Ring, Ring Ring, Ring* †¢Me: UK Waterproofing †¢Caller: Hello my names Jane Doe, I spoke to a representative from your company yesterday and would like to speak to him again if possible? †¢Me: Of course, who are you looking for? †¢Caller: I’m sorry I don’t know his name †¢Me: That’s fine, do you know what department he was from? †¢Caller: Again I’m sorry, I made note of his name but I’ve lost the piece of paper I wrote it on. †¢Me: Not to worry, can I ask what the call was in reference to as this may help us locate the person you’re after. †¢Caller: Yes sure, I was looking into making a pond in my garden and the gentleman was providing information on how to measure my pond for a liner, I’m calling back with my measurements hoping to get a price. †¢Me: Okay, by the sounds of it you’ll be looking for the estimates department, if you don’t mind being put on hold for a few moments I’ll call up and see if we can locate the gentleman you spoke to yesterday. †¢Caller: That’s fine, thank you. †¢*Place caller on hold* 2.6 Describe the information to be given when transferring calls and leaving messages. After answering the phone following company procedure (taking callers name, company they are from, what the call is regarding) To caller: Explain that they will be put on hold while you try and locate (if person unknown) or contact the person they are after or another member of staff who is more appropriate to deal with their request. To new recipient of the call: Who is on the line, where they are from (company), why you are transferring the call to them and what details have already been given to the caller. This saves time and prevents the caller being given the same information again. On return to the caller: Who they are being transferred to and why they will be more useful and helpful to deal with their request. When leaving a message for someone out of office or via a phone message: Who the caller was, full name, where they are calling from i.e. company. What time they rang, the details of the call and any specific details or requests the caller wanted the intended receiver to know. For example: †¢*Ring, ring ring, ring* (8:45am) †¢Me: UK Waterproofing †¢Caller: Hello, I’m looking to speak with Dave Moss please. †¢Me: Unfortunately Mr Moss is not in the office at the moment, would you like me to pass a message along to him? †¢Caller: Yes please, my names Jane Doe I’m from Example Building in Nottingham, Mr Moss contacted me earlier this week looking for a price on a two storey extension on the Hampshire site, reference JO213. Can you let him know we need to send a couple of men to the site to do some final measurements but we can’t get access without written consent from Mr Moss to the site manager to allow our men to be at the site for a few hours. It’s a health and safety procedure that we need to complete before our men can go out. †¢Me: That’s fine so, Jane Doe of Example Building Notts, called back regarding Hampshire site quote, needs written consent sending to site manager to allow for measurements to be taken. Health and Safety requirement. Can I take a contact number? †¢Caller: Sure, 07895324870 that’s my work mobile, I’m out of the office from 10:00am till around 3:00pm so could he call either before or after as there are a couple of other things I need to discuss with him. †¢Me: Okay, out of office from 10:00am-3:00pm I’ll be sure to pass the message along. †¢Caller: Thank you. Call to Mr Moss. Message left on answer machine. â€Å"Good morning Dave, Jane Doe from Example Building in Nottingham rang for you this morning at 8:45am, call was regarding a quote on ref: JO213 Hampshire site, she needs written consent sending to site manager to allow for some men to take measurements, it’s a company health and safety requirement. Can you call her on 07895324870, she is out of office 10:00am till 3:00pm and asked for you to call outside of these times, wishes to discuss more with you as well. Thanks† 2.7 Describe how to identify problems and who to refer them to. Transferred call- connection with customer may have been lost during transfer, contact previous person who transferred call to you and see if they have a number or company name so you can call caller back. (Calling a customer back shows you are keen to help that person and will try your best to provide good customer service by taking the time and effort to try and re-connect with the caller). Log problem as a technical fault, if disconnecting issue continues check phones for system fault and report to a senior member of staff or technical support staff. Transferred to wrong person- This may have happened due to a system fault or a technical fault with a phone involved in the transfer, other possibility is the original person to transfer was new and so may have made a mistake. Explain to the person that unfortunately they have been transferred to the wrong person, it may not necessarily be the incorrect department just wrong person. Apologise to customer, explain the problem, if you can help continue to assist the customer if not swiftly transfer call to correct person but keep caller informed at all times as to what is happening. Log fault making note of when it happened and the phones involved, if problem persists inform senior member of staff.

Dramatic Irony in Oedipus Rex Essay examples -- Oedipus the King Oedip

Dramatic Irony in Oedipus Rex  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚        Ã‚   M. H. Abrams defines dramatic irony as a situation wherein:      Ã¢â‚¬Å"the audience or reader shares with the author knowledge of present or future circumastances of which a character is ignorant; in that situation, the character unknowingly acts in a way we recognize to be grossly inappropriate to the actual circumstances, or expects the opposite of what we know that fate holds in store, or says something that anticipates the actual outcome, but not aat all in the way that the character intends†(137).    Let us explore that feature in Sophocles’ Oedipus Rex.      From the very outset of the tragedy, Sophocles relies on heavy irony. E. T. Owens in â€Å"Drama in Sophocles’ Oedipus Tyrannus† comments:    We must bear in mind that Sophocles builds his effects on the audience’s presumed knowledge of the outcome. He   has therefore constructed these early scenes also to get the most out of the ironic contrast between appearance and reality. For there is here the opportunity not only of progressively sharpening and deepening the â€Å"irony,† but of prolonging suspense, keeping the audience breathlessly waiting for the expected blow to fall† (32).    The protagonist’s fortunes are never higher than at the outset of the drama. The rising action has already occurred with his destruction of the Sphinx and his election as king. This is the high point of Oedipus’ fortunes, to which he will never return. At the outset of Oedipus Rex the reader sees a king who comes to the door full of curiosity: â€Å"Explain your mood and purport. Is it dread /Of ill that moves you or a boon ye crave?† When the priest, referring to Oedipus as â€Å"savior,† has responded that the people are despairing... ... of Critical Essays, edited by Thomas Woodard. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1966.    Owens, E. T.. â€Å"Drama in Sophocles’ Oedipus Tyrannus.† In Twentieth Century Interpretations of Oedipus Rex, edited by Michael J. O’Brien. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1968.    Segal, Charles. Oedipus Tyrannus: Tragic Heroism and the Limits of Knowledge. New York: Twayne Publishers, 1993.    â€Å"Sophocles† In Literature of the Western World, edited by Brian Wilkie and James Hurt. NewYork: Macmillan Publishing Co., 1984.    Sophocles. Oedipus Rex. Transl. by F. Storr. no pag. http://etext.lib.virginia.edu/etcbin/browse-mixed new?tag=public&images=images/modeng&data=/texts/english/modeng/parsed&part=0&id=SopOedi    Van Nortwick, Thomas.   Oedipus: The Meaning of a Masculine Life. Norman, OK: University of Oklahoma Press, 1998.

Business and Administration Unit5

Unit five: Principles of supporting business events Assessment Section 1 – Understand how to support the organisation of a business event 1. When organising a business event, describe the range of support activities that may be required.Types of events and main features (formal meetings including board meetings and annual general meetings, semiinformal including team meetings or sales meetings, exhibitions and trade fairs, receptions, conferences); agreeing role and responsibilities to provide support activities required (clarifying purpose, type and size of event, identifying target audience and confirming numbers, planning tasks and resources); confirming venue with others 1 Organising a venue The venues for business events may be on the organisation’s premises.In most cases these will have to be reserved to ensure they are available at the required times. Sometimes the venues will have to be sourced externally. These will have to be checked in terms of their faciliti es and their cost. The aim is to find cost-effective venues that will make it possible to deliver a high-quality event. 2 Getting the appropriate equipment The equipment required will be determined by the size and type of event. Some typical examples include: computers and screens for PowerPoint presentations, sound systems, stages and portable toilets. 3 Arranging for speakers to attendFor some events, such as conferences and seminars, the speakers are the central feature. Finding the required speakers, checking their availability and fees and arranging for them to attend are all important aspects of many business events. 4 Sorting out food and drink For many events it is important that appropriate refreshments are provided. This may be something simple such as providing tea / coffee / water for a management meeting through to three-course meals for large numbers of people. Often people will have special dietary requirements that should be identified and catered for. Preparing docu mentation The lifeblood of many business events will be the many forms of documentation. These will include things such as: promotional brochures, invitations, menus, conference packs, itineraries and minutes. 2. Complete the table below by identifying two ways of providing support before, during and after a business event. |Before |During |After | |1. Providing administrative support |1. Administrative support (accurate |1.Vacating event (leaving venue clean | |(organising printing |note-taking, ensuring delegates have the |and tidy, returning or securing equipment | |and supply of any publicity material, |resources they need, ensuring delegates are | | |supporting documents or files, relevant |aware of location of event rooms and | | |meeting papers, travel instructions, |facilities, recording attendance and | | |informing relevant people of any |cancellations) | | |alterationsand changes in arrangements | | | | | | | | | | | | | | | | | | | |2. Organising appropriate venues (loca tion, |2. Health, safety and security support |2.Produce a record of the | |size, |(checking |meeting/event; circulating materials (meeting| |layout, time required for advance notice or |emergency procedures, housekeeping |minutes, evaluation forms, making sure these | |bookings, assessing facilities for parking, |arrangements, security of materials and |are within agreed timescales) | |catering; number and type of delegates, |equipment) | | |special requirements; venue checklist | | | | | | | | | | | | | | | | | | | Section 2 – Understand the purpose of displaying professional and helpful behaviour whilst supporting a business event and how to do so 1. Explain the purpose of displaying professional and helpful behaviour when supporting a business event. Reasons for displaying professional and helpful behaviour to present a positive image of the organisation, to make visitors feel welcome,to ensure a successful event A more efficient and effective event Internal and external customers will be satisfied Resources are not wasted People will be more co-operativeLess conflict Greater likelihood of support for similar events in the future. 2. Describe ways of exhibiting professional and helpful behaviour whilst supporting a business event. Ways: greeting visitors, confirming names forregistration, making sure visitors have necessary materials, point out housekeeping arrangements, refer difficult queries to line manager In everyday life, people are observing the behaviour of others and forming theories and ideas about a person’s commitment, competence and character. They may experience the person face to face or experience the results of their efforts. These judgements will be made whether staff like it or not.The challenge for businesses and staff is to manage these judgements effectively and be as positive as possible, at all times. Some examples of positive qualities include: Appearance Clean Well groomed (eg hair, fingernails, hands) Clean clothes (in a style appropriate for the business) Polished shoes Perfume/aftershave not overpowering Non-verbal communication Smiling Making eye contact Looking attentive when an attendee is speaking Communication Speak clearly Speak at a sensible speed (not too quickly or too slowly) Listen carefully to answers Keep the attendee informed Behaviour Polite Friendly Attentive Professionalism and technical ability Deal with speakers and attendees promptlyEfficiently work through the event as appropriate, such as getting attendee details, completing paperwork, issuing badges and materials Effectively use technology such as telephone, computer and ticket systems Have a detailed knowledge of the event and being able to answer most people’s questions Section 3 – Understand how to deal with problems encountered when supporting a business event 1. What are the main types of problems that may occur when supporting a business event? You should include at least three different types of pr oblems in your answer. Late or absent attendees – If people turn up late then they may miss things such as registration or early parts of the event. Staff that are expected to move onto other roles are forced to wait for late attendees.If parts of an event are dependent on the participation of attendees these may be impossible to do or be less effective due to the smaller numbers. There are similar problems when people are absent and there may be further administrative costs of chasing up absent people after the event. Equipment problems Failure of audio visual equipment – For many events, such as conferences and concerts, a failure in the audio visual equipment will result in an inferior or failed event. Failure of computers / computer aided activities – Many events rely significantly upon computers. Activities such as ticketing and audio visual presentations are frequently dependent upon specialised hardware and software.Failure of kitchen equipment – I f the event requires catering then the failure of kitchen equipment may result in people not being properly refreshed and fed. Process problems The wrong people invited / the right people are not invited – If the wrong people are invited then it will be virtually impossible to achieve the objectives of an event. For example if the event aims to sell human resource management services then attendees should ideally be budget holders with control in human resource management areas of a business. If the attendees have other specialisms / do not hold relevant budgets then the event may have a reduced level of success. Special requirements overlooked – When organising an event it is important to ask about any special needs of the attendees.For example people may have limited mobility, be visually impaired or have dietary restrictions. Failure to acknowledge these needs may result in attendees having a very poor experience. Insufficient documentation / papers / delegate packs – Failure to get documents, paperwork and delegate packs right can undermine an event and deliver a poor service to delegates / attendees. This may be incorrect numbers, poor quality materials and incorrect delivery dates. 2. Identify possible solutions for each of the problems you have listed in Question 1 above. Prevention – from the outset, eliminate the chance of a problem occurring. Contingency plans – factor in a fallback plan to minimise disruption if things do go wrong.Flexible and calm response on the day – even if you're not calm on the inside, projecting a calm attitude can help keep other people's reactions in check The best way to deal with problems is to eliminate them from the beginning. If an event is well planned and organised then the scope for problems is significantly reduced. 1 Registrations Allowing people to register for events right there on your website can greatly boost attendance. The path a user has to take from discovering th e event to participating becomes that much shorter, which translates into a better user experience and more registrants. You will also need to be able to manage registrations through the back end. Registrants should be listed somewhere, with easy access to their details. Equipment problemsGood event management is about organising people to be in charge of individual areas of the event and that everyone knows what the plan is. This means making sure that things are kept to schedule and assisting or having backup plans if it falls behind. The best way to deal with problems is to eliminate them from the beginning. If an event is well planned and organised then the scope for problems is significantly reduced. There are some easy ways to reduce potential problems. Learn from previous events Get advice from experienced people Get advice from other sources Have colleagues review any plans Use proven and tested suppliers Use proven techniques for project planning Double-check things careful ly.

Biff Loman’s Role in Death of a Salesman

Biff Loman may not be the â€Å"Salesman† in Arthur Miller’s masterpiece, The Death of a Salesman, but he is the main character of the play. The character known as Biff Loman is at the root of his immediate family’s internal dilemmas and inner conflicts. Biff’s essence is what motivates the men in his family to choose the path that they take in life. For this reason, even when Biff is not present in a particular scene, he is still omnipresent because of his invisible pull on the actions and feelings of his family members whom he had impacted throughout the years. The play finds Biff Loman at age 34, while his younger brother Happy is 32. Growing up, Happy was influenced greatly by his older brother. This is common in most young boys, especially when they are this close in age. Happy was eyewitness to the arrogant and womanizing behaviors of his elder brother, Biff during their youth. Happy saw the way Biff behaved during high school and witnessed the positive feedback that he received from both his peers and his father as a result of his behavior, which was less than exemplary. Happy saw Biff skate through his teenage years living in this manner. Biff got the attention from their father that Happy had yearned for. The stage was set for Happy to attempt to emulate Biff’s womanizing, unscrupulous actions during his own life. Happy became a womanizer on a level which even exceeded Biff’s promiscuous behavior during his youth. Happy often found himself sleeping with his boss’s wives, girlfriends and fiances. He couldn’t even understand why he did it. It was simply an instinct which was engrained in him after spending his impressionable years so close to Biff, even sharing a bedroom with him during this time. Willy Loman, himself, was obsessed with his eldest son. During Biff’s prime of life, Willy found happiness by living vicariously though his son. Poor Happy was hardly noticed by his father who was so wrapped up in Biff. Willy believed that he would find all his dreams that were never realized finally seen through by Biff. He thought Biff would succeed in college and find the successful career that Willy himself was never fortunate enough to have. All of Willy’s hopes and dreams were wrapped up in this one boy and when Biff failed to live up to them, Willy felt that failure just as deeply as he felt the let-down of his own unfulfilled life. To make matters worse, even though Willy did not admit it, he knew that he, himself was to blame for Biff’s downfall. Willy never pushed Biff to do the right thing in life. He chuckled when Biff stole from his football coach and was proud of his son when Biff made his friends clean the family’s basement. Biff said to his father, â€Å"I think I’ll have them sweep out the furnace room† to which Willy replied, â€Å"Good work, Biff. (Miller 1192) Willy’s wife, Linda, had warned him about Biff being rough with the girls and this, too, was shrugged off . Linda said, â€Å"He’s too rough with the girls, Willy. All the mothers are afraid of him. † Willy replied, â€Å"Shut up†¦Ã¢â‚¬ ¦There’s nothing the matter with him! †¦ . He’s got spirit, personality†¦. † (Miller 1195) Willy felt that Biff already possessed all the qualities needed in order to be successful in life, so there was no need to offer guidance to his son or punish his missteps along the way. This was a parenting strategy that Willy would later live to regret. The paramount of Willy’s guilt was the fact that Biff caught him in a hotel room with a woman with whom he was having an affair. Willy made up ridiculous excuses to cover the fact that this woman was in his hotel room naked. He tells his son, â€Å"Biff, she’s a buyer. They’re painting her room†¦. She lives down the hall – they’re painting. † (Miller 1240) Biff saw through to the truth of the matter, though. He yells at his father, saying â€Å"Don’t touch me, you – liar! (Miller 1241) Biff was so crushed by the realization that his father was not the family man whom he had idolized that he did not even bother to make up the math course that he had to complete that Summer in order to graduate. This one small action threw away his chances at attending college. The immense guilt that Willy felt as a result of his son discovering his infidelity is at the cor e of play’s plot. This guilt and attempted absolution is what ultimately leads to the death of Willy Loman. Willy is attempting suicide in order to finally make things right with Biff. He wants his first born son to collect twenty thousand dollars from a life insurance policy. Willy, who has his own identity so wrapped up in Biff, feels that Biff will become successful with this money and therefore Willy’s legacy will be one of achievement and success in life. Willy is so convinced of this idea being a reality, that he is willing to throw his earthly life away for a chance at an afterlife view of his own dreams being carried through his son, Biff. This makes Biff the lead character in the play. Bibliography; Only the actual play is refererenced in this report.

diagnosis essays

diagnosis essays Jennifer came to me several failed visits and theripys through out her teen years. She had, like it past reports complained of "always feeling worried and anxious". She often talked on how going out to social settings and relationships was so difficult. Believing that it was her fate to always be alone. She felt very uncomfortable around crowds as if they would turn on her in angry or disapproval. Jennifer had came to me after a referral from a mutual friend of mine. One that she had built a friendship with the current job that she had worked continuously for 2 yrs. Talking about her past relationships, I found she hadn't been intimate with any single person in over six yrs. That all had failed within 3 moths. Most of her broken relationships were because she felt mistrust, and a feeling that "they were trying to pull something over on me, and I (Jennifer) was so afraid of being hurt". Often, making quick calls and predictions to the short-term future, she thought it was best to "run away." Jennifer's body language showed of an act. Working in the pubic she had taught herself to act how she viewed as normal. There was difficulty in eye contact, almost as if she was fighting not to look away. Observing her petite frame, it was on that Turning around I viewed her expressions threw a mirror on the wall, becoming untensed and looking down, it was an action of a person being gratefully relived. After building a strong foundation over several months, I begun slowly taking her back to her teen years. I found when Jennifer was 15 years of age; she had become intimate with a 17-year-old male. This relationship had lasted for two years. During the relationship, she told of constily being put down, that it wasn't nothing physical but all mental. She told of several experiences of that the male had look outside their relationship for other sexual gradifications, even so far to involve the majority of her trusted female friends. Jennifer ...